Terms & Conditions

Amendment of terms

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Milka Collective's rights and obligations to each other.

Limitation of liability

It is an essential pre-condition to you using our website that you agree and accept that Milka Collective is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Competition and Consumer Act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Milka Collective's liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

Delivery of services

All services are delivered at our salon at 2/229 Bay St, Brighton VIC 3186. All services are by appointment made in advance. Walk-ins are permitted, pending availability.

Changes and cancellation of services

At Milka Collective, we strive to provide exceptional beauty services while understanding that plans can sometimes change. To ensure the smooth operation of our salon and fair compensation for our talented staff, we have implemented the following changes and cancellation policy:

Non-Refundable Deposit:

On booking, a non-refundable 50% deposit of the total booking amount is required. This deposit secures your appointment and contributes to the commitment of our team.

Changes Allowed Before 48 Hours:

Changes to your scheduled services are allowed if made at least 48 hours before the booked appointment. In such cases, the deposit will be transferred to the rescheduled appointment, maintaining the integrity of your initial booking.

No Changes Within 48 Hours and Cancellation Applies:

No changes to services are permitted within 48 hours of the booked appointment. In the event of any changes or cancellation within this time frame, there will be a loss of the 50% deposit.

Less Than 24 Hours and Cancellation Applies:

For changes or cancellations made within 24 hours of the scheduled appointment, a 100% charge of the total booking amount will apply. No further changes are allowed once the cancellation is completed.

Late Arrivals:

We understand that unforeseen circumstances may cause delays. However, if you arrive late for your scheduled appointment, the service will be completed up until the scheduled time slot for that service. Unfortunately, the service cannot be extended, as our team members have commitments to other clients and schedules to maintain.

We appreciate your understanding and cooperation with our policies at Milka Collective. These guidelines are crucial in maintaining the efficiency of our operations and ensuring that our team receives fair compensation for their time and expertise. If you have any questions or require further clarification, please feel free to contact us at 0480 095 789. Thank you for choosing Milka Collective for your beauty needs.

Delivery of goods

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Milka Collective.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

Returns and refunds

Milka Collective handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 5 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased.

Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of Milka Collective.

Links to other websites

Milka Collective may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Milka Collective and the owners of those websites. Milka Collective takes no responsibility for any of the content found on the linked websites.

Milka Collective's website may contain information or advertisements provided by third parties for which Milka Collective accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a 'recommendation' only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

Disclaimer

To the fullest extent permitted by law, Milka Collective absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Milka Collective gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavor to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of Milka Collective to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

Your privacy

At Milka Collective, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. Milka Collective's secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

Third parties

We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

Disclosure of information

Milka Collective may be required, in certain circumstances, to disclose information in good faith and where Milka Collective is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

Exclusion of competitors

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of Milka Collective. Milka Collective expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then Milka Collective will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. Milka Collective reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

Copyright, trademark and restrictions of use

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

Milka Collective expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Whole agreement

These terms and conditions represent the whole agreement between you and Milka Collective concerning your use and access to Milka Collective's website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

Exclusion of unenforceable terms

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

Consulting services

By engaging our services, you agree that Milka Collective is reliant on the information supplied by the client in order to provide the services and cannot be held responsible for any results for services provided based on such client information. You are liable and fully responsible for any decisions you make based on our services or recommendations and any consequences which may result.

Any and all information on our website is educational and for information purposes only, intended to assist you. It is not to be construed as business advice and should not substitute professional advice based on your own business or personal circumstances.

Jurisdiction

This agreement and this website are subject to the laws of VIC and Australia. If there is a dispute between you and Milka Collective that results in litigation then you must submit to the jurisdiction of the courts of VIC.